play makAll work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All
HBAM2016AUG95
Pro 3.0
All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dullCopyright 1984-1996 Claris Corporation
and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy. All work and no play makes Jack a dull boy.
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Pro 3.0F!
Pro 3.0 - 4.0
UKENGLSH.MPR
USER.UPR
1st Quarter
2nd Quarter
3rd Quarter
4th Quarter
`Tc[mZc
Commands
11/11/98
ABOUT PROBLEM TRACKER
ADDRESS
EMAIL
LINK TO STAFF ID
MAXIMUM NAME ID
NAME ID
NOTES
PHONE
TITLE
NameB
AddressB
u the networkable version, an unlimited site licence for one location (for example, one department or geographical location within a 160km or 100 mile radius), and a password to unlock the database to make your own modifications in FileMaker Pro.
- $200 gives you the networkable version, an unlimited site licence for every location within your organization,, and a password to unlock the database to make your own modifications in FileMaker Pro.
- you may pay in cash, cheque, VISA, MasterCar
d, American Express, Invoice, and First Virtual
How to Pay for Problem Tracker:
- click Register via Web below to register online on Kagi
s registration server. Or enter http://order.kagi.com/cgi-bin/register1.cgi?17 into your web browser. (a secure SSL link available from that page as well)
- click Register Manually to open the included Register program to fill out a registration form and copy or print it and send it to Kagi using one of the following methods:
email:
shareware@kagi.com
(510) 652-6589
mail:
1442-A Walnut Street #392-17
Berkeley, California 94709-1405
Licence Restrictions
- A single user licence allows one copy of Problem Tracker to be installed on one computer. It allows more that one person to use Problem Tracker on one computer, but they must not use it at the same time.
- A site licence allows many users to use Problem Tracker on an unlimited number of computers within a 160km or 100 mile radius of the organization
s location that regis
tered Problem Tracker. This allows for multiple buildings at an organization
s site, telecommuters.
- A worldwide licence allows anyone working for your organization to use and install multiple copies of Problem Tracker with no geographical limitations.
Modified Copies of Problem Tracker
All registered users are legally entitled to modify the copy of Problem Tracker that is registered. They may not redistribute any modified copies of Problem Tracker outside of their licence. Worldwide lic
hoose New Client and add the client information. If the user is in the database, a list of matches will appear if there is more than one match. Click Details to bring up the Client Details screen. If there is only one match, the Client Details screen will be brought up automatically.
Adding a Problem to a Client
The user will then proceed to fill in the client
s problem in the Problems area of the Client Details screen that appears. The user will then click Details beside the problem info
rmation to bring up the Problem Details screen. This allow the user to enter more information about the problem.
Adding an Action to a Problem
The user would then enter the action information in the Actions area of the Problem Details screen. The action is usually the response given to the client. Any follow-up actions (e.g. call backs, additional voice mails, etc.) can be entered in the Actions area of the Problem Details screen. You may click Details to bring up the Action Details scre
New Client
Previous Find
Details View
Find Client
Find Problem
Find Action
Reports
Settings
Startup
Find Open Problems
Monthly Stats
Day of Week Stats
Staff Stats
Type Stats
Date Stats
Find Problem (Stats)
Find All (Stats)
About
Sort by Name
Sort by Phone
Sort by Email
Register via Web
1!Register via Mail, Fax, or E-Mail
E-Mail Author
Go To Problem Tracker Home Page
Reset Autoenter
Startup
Find Action
Find Open Problems
NameD
AddressF
PhoneH
EmailJ
TitleL
Name IDN
Notes
browsingB
PhoneB
EmailB
TitleB
Name IDB
+ 1)
Name ID must be unique.
NotesB
HelpB
About Problem Tracker
by Kevin Hayes (Kevin.Hayes@Kagi.com)
Problem Tracker is designed mainly for Help Desks to organize and keep track of different problems they receive, although any organization who needs to track problems and requests can use Problem Tracker.
Features:
- customizable problem types let you categorize problems how you want, not how I want
- reports on dates, months, days of week, problem types, and by staff member - both printable, and exportable for data analysis
(LIST
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Address
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List View
New Client
Find Client
Find Problem
Find Action
Reports
Settings
Detials View
Delete
About
Monthly Stats
Day of Week Stats
Staff Stats
Type Stats
Date Stats
Reports
Settings
Find Problem (Stats)
Find All (Stats)
About
Sort by Name
Sort by Phone
Sort by Email
Register via Web
findingB
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mber - both printable, and exportable for data analysis
- multi-user capabilities lets you keep track of which of your staff worked on each client
s problem
- networkable so more than one of your staff can use Problem Tracker at the same time. You can use AppleTalk, Novell IPX, or TCP/IP networks (FileMaker Pro or FileMaker Pro server required to serve Problem Tracker, FileMaker Pro required for each client)
- cross-platform capability lets you use Problem Tracker on Macintoshes and Window
- uses proven FileMaker technology used by millions of users worldwide
- free email-based technical support to registered users. (I cannot give technical support for network troubleshooting. Problem Tracker
s networking capabilities assume you have a functioning AppleTalk, IPX, or TCP/IP network.)
Pricing:
Standalone:
- a mere $20 for the standalone version and a password to unlock the database to make your own modifications in FileMaker Pro.
Problem Tracker is designed mainly for Help Desks to organize and keep track of different problems they receive, although any organization who needs to track problems and requests can use Problem Tracker.
Features:
- customizable problem types let you categorize problems how you want, not how I want
- reports on dates, months, days of week, problem types, and by staff mees, and by staff me, problem types, and by staff me
.http://order.kagi.com/cgi-bin/register1.cgi?17m
A!Register via Mail, Fax, or E-Mail
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E-Mail Author
mailto:Kevin.Hayes@Kagi.Com
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New Client
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No clients matched your criteria. Would you like to display all clients or modify your find criteria?C+
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Find Action
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Settings
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that appears. The user will then click Details beside the problem info
encees may not distribute modified copies of Problem Tracker outside their organization. Site licencees may not distribute modified copies of Problem Tracker outside their location. Single user licencees may not distribute modified copies of Problem Tracker at all.
Users wishing to distribute modified copies of Problem Tracker must first arrange an agreement between themselves and Kevin Hayes, author of Problem Tracker. Kevin Hayes can be reached at Kevin.Hayes@Kagi.Com.
Unmodified Copie
-s of Problem Tracker
Users wishing to distribute an unmodified copy of Problem Tracker may do so provided they include all files and documentation and may not include their master password to unlock Problem Tracker. Users must clearly indicate that they are distributing Problem Tracker as shareware.
entitled to modify the copy of Problem Tracker that is registered. They may not redistribute any modified copies of Problem Tracker outside of their licence. Worldwide licencees
is the client
s request (or question). An action is any contact you make to attempt to solve the client
s problem. For example, if you talk to a client once regarding a problem they are having, that is one action. If you have to get back to them later, that is another action on the same problem.
Most will use problem tracker in the following manner:
Setting up Problem Tracker
When first starting problem tracker, a user will go to Settings screen (by clicking Settings) and fill in the use
rname, staff members (those that will be using problem tracker), problem types he wishes to track, set his/her username. The username will be used when adding problems and actions to the database. It lets other staff members see who worked on a client
s problem.
Adding or using existing Client data
When a client calls (or visits, emails, etc.) with a problem, the user checks to see if the client is in the database by using Find Client. If the client is not in the database, the user will c
Previous Find
Find Problem
Startup
) = 0
) = 1
Find Action
Find Open Problems
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Remove Type
Remove Employee
Phone
Email
Address
Employee Number
Set Username
Types
Staff Members
List View
New Client
Find Client
Find Problem
Find Action
Reports
Settings
Details View
Delete
About
ReportsB
A List ViewB
New ClientC
Find ClientD
Find ProblemE
Find ActionF
ReportsG
SettingsH
QuitI
Details ViewJ
DeleteL
About
HelpY
Register via WebZ
Register Manually[
- brings up Kagi registration web page in your default web browser. A secure registration page is linked from this page as well.\
- You can print or fax your registration form, or copy the information into an email message. Credit Card numbers are encoded when using this method.
Test ClientF
HelpB
rt if you wish by choosing Export Records from the File Menu. You can import this data into another program (e.g. a spreadsheet) for further analysis.
There is one type of query on the Reports screen called Open Problems - it
s a good idea to view this periodically so a client
s problem does not get forgotten.
Button Help
About/Help - displays this screen
About - displays a screen with information about Problem Tracker
New Client/Problem/Action - adds a blank client, problem or action r
ecord depending on whether you are currently viewing clients, problems, or actions. New Problems will belong to the existing client, new actions will belong to the existing problem.
Delete - deletes the current client, problem, or action depending on whether your are currently viewing clients, problems, or actions.
Reports - brings up the Reports screen
Settings - brings up the Settings screen. Settings are problem types, staff members, and current username.
Quit - quits problem tracker
en to enter more information about the problem.
Deleting Records
To Delete a record go to its Details Screen and click Delete. If you delete a Client, it will also delete any problems belonging to that client, and any action belonging to each problem. If you delete a problem, it will delete any action belonging to that problem. Alternatively, you can delete a problem from the Client Details screen by clicking between the problem fields in the problem list. This will select the problem. Pr
ess Backspace or Delete to remove the problem (and its contacts). You can also delete actions from the Problem Details screen using this method.
Finding Records
You can search on Clients, Problems, and Actions by clicking the appropriate Find button. Enter your search criteria and press return or enter. If you enter no data in the find screen, you will be given the option of going back to the find screen, or finding all records. Pay attention to the symbols menu on the left of the screen,
Users
Helvetica
Geneva
Chicago
Charcoal
Times
Espy Sans
A List ViewB
New ClientC
Find ClientD
Find ProblemE
Find ActionF
ReportsG
SettingsH
QuitI
Details ViewJ
DeleteX
AboutY
HelpZ
E-mail author[
- email the author with any questions concerning Problem Tracker. Remember, most technical support and feature requests requires the user to register
tails View - brings up the current client, problem, or action
List View - shows the current found set of clients, problems, or actions
Find Client - brings up a search form for a client - enter no criteria to find all clients
Find Problem - brings up a search form for a problem - enter no criteria to find all problems
Find Action - brings up a search form for an action - enter no criteria to find all actions
problem fields in the problem list. This will select the problem. Pr
they give you more searching features. When you make a search, you will get a list of records that match your search criteria. Click the Details button on the right to bring up the Details screen for each record. If only one record matches your search criteria you will automatically be shown the Details screen.
You may click Details View or List View buttons to toggle between the search results and the Details screen. You may also click up or down on the
notebook
pages on the left to b
rowse through the records.
Reports
Click Reports to go to the Reports menu. Before choosing a report to view, you are given the option of defining the Problem Set. Do this first so you get reports on only the data you want. After searching, choose a report from the menu. You will be shown the report in Print Preview mode. If you wish to print the report, choose Print from the File menu. If you do not wish to view the report, press return or enter. You may now export the data from the repo
AboutB
Month
Day of Week
Date
Type
Staff Member
Search
Current
Problem Set
Statistics by
Queries
Open Problems
sChoose a problem set by clicking one of the options below. Then choose one of the queries or statistics categories.
- all problem records
B- allows you to search for specific problems (by date, type, etc.)
/- uses the current found set of problem records
List View
New Client
Find Client
Find Problem
Find Action
Reports
Settings
Details View
Delete
- shows all unsolved problems
About
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problem.fmp
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Call Tracker
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Using Problem Tracker
Technical Support
Free email based software support is available by sending your question to Kevin.Hayes@Kagi.Com. Network users please note, I cannot provide support for general network configurations. I can only tell you how to enable Problem Tracker for networking. See the Networking ReadMe file for details.
Problem Tracker Methodology
Problem Tracker uses three main components - clients, problems, actions. A client is someone who calls your help desk. A problem technical support for network troubleshooting. Problem Tracker
s networking capabilities assume you have a functioning AppleTalk, IPX, or TCP/IP network.)
Pricing:
Standalone:
- a mere $20 for the standalone version and a password to unlock the database to make your own modifications in FileMaker Pro.
Networkable and Multi-User:
- $100 gives you the
Address
Title
Phone
Email
Problems
Notes
Date and Time
Name ID
Searching tips:
To do a logical OR search, click More Criteria to and enter more criteria. Each search
record
is separated by OR.
You may use the symbols in your search criteria to enhance your search. See the Symbols menu on the left of the screen for descriptions of the symbols.
(.txt)